Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be refunded, nor will any item returned more than 30 days after delivery.
To return your purchase, you must send the product to: Viceversa Soc. Coop Sociale, loc. Ca' Maiano 139/A - 60044 Fabriano (AN) Italy. We will schedule the collection from the office after making arrangements with you.
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you when your refund has been approved or denied.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 10 days.
Late or missing refunds
If you still haven't received a refund, please check your bank account again.
Then contact your credit card company, it may take some time for your refund to be officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and still haven't received your refund, contact us at sales@viceversacoop.com
Sale items cannot be refunded.
We only replace items if they are faulty or damaged. If you need to replace it with the same item, send us an email to sales@viceversacoop.com and send your item to: Viceversa Soc. Coop Sociale – Loc. Ca’ Maiano 139/A – 60044 Fabriano (AN) Italy
Contact us at sales@viceversacoop.com for questions regarding refunds and returns.
